Privacy Policy

Restra is an all-in-one restaurant management software designed to help restaurants, cafés, cloud kitchens, and other food businesses manage daily operations, including point-of-sale (POS), orders, QR ordering, billing, inventory, staff roles, attendance, reporting, and related restaurant-management functions.

This Privacy Policy explains how Restra collects, uses, stores, and protects information when you visit our website, use our restaurant management software, or interact with our services. By using Restra's website or services, you agree to the practices described in this Privacy Policy.

Information You Provide Directly

When you contact us, register for an account, request a demonstration, purchase or use our services, or otherwise interact with us, we may collect:

• Name, email address, and phone number
• Restaurant or business name, address, and contact details
• Account login information and profile data
• Information submitted through contact forms, demo requests, or inquiry forms
• Billing or transaction-related information where applicable
• Any other information you voluntarily provide

Restaurant and Business Data

Restaurants, cafés, and other food businesses may enter the following kinds of information into the platform:

• Menu items, pricing, and product information
• Orders, sales records, and receipts
• Inventory, ingredient, and stock information
• Reports, analytics, and operational records
• Employee, staff, and attendance information
• Customer information entered by the restaurant
• User roles, permissions, and other operational settings

Restaurants are responsible for ensuring that they have the appropriate rights and permissions to collect, enter, and process information in Restra, including any customer or employee information.

Automatically Collected Technical Information

When you visit our website or use the Service, we may automatically collect certain technical and usage information, such as:

• IP address
• Browser type, browser version, and device information
• Operating system and platform
• Pages visited and navigation patterns
• Approximate time and duration of visits
• Access times and referring URLs
• Diagnostic, error, and security-related information

This type of information is generally collected for operational, security, and analytics purposes. It is distinct from the personal and business information you provide directly.

We may use collected information to:

• Provide, operate, and maintain the Restra Service
• Create and manage user accounts and access permissions
• Process restaurant orders, billing, and day-to-day operational functions
• Respond to inquiries, support requests, and feedback
• Improve the software, website, and user experience
• Monitor system performance, reliability, and security
• Detect, prevent, and investigate fraud, abuse, or security incidents
• Send important service-related notices or updates
• Communicate with you about Restra products, features, or account matters
• Comply with legal obligations and resolve disputes

We do not use restaurant business data for purposes unrelated to providing or improving the Service unless permitted by law or otherwise agreed with the customer.

Information may be stored on secure servers, cloud infrastructure, and backup systems operated by Restra or its trusted service providers. We use reasonable technical and organizational measures to protect stored information against unauthorized access, alteration, disclosure, loss, or destruction, subject to the limitations described in this policy.

Depending on the infrastructure and service providers used, information may be stored or processed in countries outside Nepal. Where required, we take reasonable measures to ensure information is handled with appropriate security and protection.

Restra may use third-party services and infrastructure providers to operate and improve the platform. These may include providers of:

• Cloud hosting and database infrastructure
• Authentication and account services
• Email delivery and notification services
• Analytics and performance monitoring
• Security, monitoring, and error reporting
• Payment processing, where applicable

These providers are expected to process information only as necessary to provide their services and subject to appropriate contractual and security safeguards. Restra is not responsible for the privacy practices of third-party websites or services that we do not control.

We do not sell or rent your personal information to third parties.

We may share information when:

• It is necessary to operate the Service or provide requested features
• It is shared with trusted service providers who process it on our behalf
• It is required by law, legal process, court order, or government request
• It is reasonably necessary to protect the rights, security, property, or safety of Restra, our users, or others
• It is required to resolve disputes, enforce these Terms, or protect legitimate business interests

Restra is a platform used by restaurants to manage their operations. If you are an employee, staff member, or customer whose information has been entered by a restaurant, that restaurant may control how your information is collected, used, and shared within the platform.

You may need to contact the relevant restaurant regarding requests about your personal information. Restaurants using Restra are responsible for complying with applicable privacy and data-protection requirements in relation to the information they collect and process.

We retain information for as long as reasonably necessary to:

• Provide and improve the Service
• Maintain business and transaction records
• Fulfill contractual and legal obligations
• Resolve disputes and enforce our terms
• Maintain security and prevent fraud
• Comply with applicable legal requirements

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based service can guarantee absolute security.

You should use strong passwords, protect your account credentials, and notify us promptly if you believe your account has been compromised or if you notice suspicious activity.

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information, where permitted
• Request restriction of certain processing, where applicable
• Object to certain uses of your information, where permitted
• Withdraw consent where processing is based on consent

Some requests may be subject to legal, contractual, technical, or operational limitations. To make a privacy-related request, contact Restra using the information below.

Restra services are intended for businesses and their authorized users and are not directed toward children. We do not knowingly collect personal information directly from children for the purpose of providing our services.

If you believe that a child has provided personal information to us, please contact us using the information below so we can address the matter appropriately.

Our website may use cookies and similar technologies to keep the website functioning properly, understand usage, improve performance, remember preferences, and support security and analytics. You can control or disable cookies through your browser settings. Some features may not function properly if certain cookies are disabled.

For more detail, please see our Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. If we make material changes, we may also notify users through the Service or by other means where practicable.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, contact Restra through our official website.