Terms of Service

Welcome to Restra ("we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of the Restra website and restaurant management software platform (collectively, the "Service").

Restra is an all-in-one restaurant management software designed to help restaurants, cafés, cloud kitchens, and other food businesses manage daily operations, including point-of-sale (POS), orders, QR ordering, billing, inventory, staff roles, attendance, reporting, and related restaurant-management functions.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

You confirm that you are authorized to accept these Terms on behalf of yourself or the business you represent. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.

Restra provides a cloud-based restaurant management platform. Depending on the plan and features you use, the Service may include:

• Point-of-sale (POS) and billing functions
• Order management and order tracking
• QR code ordering and digital menu features
• Inventory management and low-stock alerts
• Kitchen display and preparation workflows
• Table management for dine-in operations
• Staff roles and permission controls
• Reports and analytics dashboards

The exact features available to you may vary based on the plan you choose and the configuration of your restaurant account.

To access certain features of the Service, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to keep your login credentials secure.

You are responsible for all activity on your account and for maintaining the confidentiality of any password, access code, or other authentication information associated with your account.

You are responsible for:

• Using the Service in accordance with these Terms and all applicable laws
• Maintaining the security of your account credentials
• Ensuring that any information you submit through the Service is accurate and lawful
• Not sharing your account access with unauthorized persons

If you use Restra to manage a restaurant or other food business, you are responsible for:

• Entering accurate menu, pricing, inventory, and other business information
• Ensuring you have the appropriate rights and permissions to collect, store, and process any customer, employee, or business information you enter into the Service
• Configuring staff roles and permissions appropriately for your team
• Complying with applicable tax, labor, hospitality, and data-protection laws in your jurisdiction

You are responsible for ensuring that your use of the Service supports compliance with your legal and operational obligations.

Some features of the Service may require a paid subscription. If you subscribe to a paid plan, you agree to pay the applicable fees as described on the pricing page or in your subscription agreement.

Fees are typically billed in advance for the applicable subscription period. Subscriptions may renew automatically unless canceled before the renewal date. If you believe a charge is incorrect, you should contact us promptly using the contact information provided below.

Prices shown on the website may be placeholders and could change before final confirmation. Any final pricing will be confirmed at the time of purchase or as otherwise communicated by Restra.

Restra may offer a free trial so you can evaluate the Service before committing to a paid plan. Trial availability, duration, and conditions may vary. If you are offered a trial, you are responsible for understanding and complying with the trial terms communicated to you.

We may limit, suspend, or end a trial at our discretion if we reasonably believe it is being misused or if trial terms are violated.

You may use the Service only for its intended purpose: managing your restaurant operations. You may not:

• Reverse engineer, decompile, disassemble, or modify the Service, except where such activity is expressly permitted by law
• Remove, alter, or obscure any proprietary notices, labels, or marks
• Use the Service to operate another competing software service
• Attempt to access data, accounts, or functionality you are not authorized to use
• Interfere with, disrupt, or overload the Service or its infrastructure

You agree not to use the Service to:

• Send unlawful, harassing, fraudulent, abusive, or otherwise objectionable content
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Infringe the intellectual property rights of others
• Distribute malware, enable unauthorized access, or engage in other malicious activity
• Use the Service in a manner that violates applicable law or these Terms

The Service, including its software, code, design, text, graphics, logos, and other materials, is owned by Restra or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You do not acquire any ownership rights in the Service by using it. You may not use Restra's trademarks, logos, or brand identifiers without our prior written permission, except as reasonably necessary to refer to your legitimate use of the Service.

The Service may integrate with, link to, or depend on third-party services, including payment processors, hosting providers, cloud infrastructure, email delivery services, and other tools. Your use of any such third-party services is subject to their own terms and privacy policies.

Restra is not responsible for the content, policies, security, or practices of third-party services that are not controlled by us.

We aim to make the Service available and reliable, but we do not guarantee uninterrupted, error-free, or perfectly available service at all times. The Service may be unavailable from time to time for maintenance, updates, technical issues, or other operational reasons.

To the fullest extent permitted by law, we are not liable for interruptions, delays, loss of data, or service unavailability caused by events beyond our reasonable control, including system failures, telecommunications issues, internet service disruptions, acts of third parties, or force majeure events.

We may update, modify, improve, or discontinue features of the Service from time to time, including by adding or removing functionality, changing user interfaces, or adjusting how features work.

We may also update these Terms to reflect changes in our business, legal obligations, or the Service. Where reasonably practicable, we will note material changes and update the "Last Updated" date at the top of this page.

We may suspend, limit, or terminate your access to the Service if we reasonably believe:

• You have violated these Terms or the acceptable use expectations described above
• Your use of the Service presents a security risk or legal concern
• Payment obligations for a paid subscription are not met
• Termination is required for legal or operational reasons

In some cases, we may provide notice before suspension or termination. Where immediate action is necessary for security, legal, or operational reasons, notice may not be possible.

You may also stop using the Service at any time. If you cancel a paid subscription, your access to paid features may end at the end of the current billing period, subject to the applicable subscription terms.

To the fullest extent permitted by applicable law, Restra and its developers, contributors, and service providers shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service
• Loss of profits, revenue, data, business opportunities, or goodwill
• Any damages resulting from interruptions, delays, errors, omissions, or service unavailability

Restra is provided on an "as is" and "as available" basis to the extent permitted by law. We do not guarantee that the Service will meet your specific requirements, will be error-free, or will achieve any particular business outcome.

Except where a specific promise is expressly and separately made in writing by Restra, the Service is provided without guarantees of a particular result, level of performance, security outcome, or business benefit. Restaurant owners remain responsible for operating their businesses in compliance with applicable laws and for the accuracy and lawfulness of the information they enter into the Service.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Restra and its developers, contributors, and service providers from and against claims, liabilities, damages, losses, costs, and expenses arising from:

• Your use of the Service in violation of these Terms
• Your violation of applicable law
• Your infringement of a third party's intellectual property rights
• Facts or circumstances you create, control, or are responsible for

This indemnification obligation does not apply to claims to the extent they are caused by Restra's own negligence, misconduct, or breach of these Terms.

These Terms are governed by the laws of Nepal, without regard to its conflict-of-law principles, unless a different governing law applies under mandatory legal requirements.

Any disputes relating to these Terms or the Service should first be addressed by contacting us directly, so we can try to resolve the matter informally.

We may revise these Terms from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review these Terms periodically.

If you continue using the Service after a change takes effect, you accept the updated Terms, unless we state otherwise or the law requires a different approach.

If you have questions about these Terms, please contact Restra through our official website.