Refund Policy

This Refund Policy explains how Restra handles subscription payments, refunds, cancellations, renewals, and billing-related issues for customers who use our restaurant management software and services.

If you have questions about a specific charge or refund request, please contact us using the information provided at the end of this policy. Where applicable, your eligibility for a refund may also be affected by the terms of your subscription or service agreement.

Some Restra services may be offered under a paid subscription. Subscription payments are typically charged in advance for the applicable subscription period, unless otherwise stated at the time of purchase.

Depending on the plan, subscriptions may be offered on a monthly, six-month, yearly, or other periodic basis. If a subscription renews automatically, you will generally be charged again at the start of each new billing period unless you cancel before the renewal date.

Refunds may be available in some situations, including where a charge was made in error, where a payment was duplicated, or where a subscription or service was canceled within an eligible period.

Refunds are reviewed case by case based on the circumstances, the plan involved, the timing of the request, and any applicable subscription terms. We aim to handle refund requests fairly and promptly, but approval is not guaranteed in every situation.

You may cancel a subscription or service at any time by contacting Restra or following the cancellation process described in your account or subscription materials.

In many cases, cancellation stops future renewal charges, but it does not automatically refund fees already paid for the current billing period unless a refund is approved under this policy or a separate agreement with Restra.

If you cancel a subscription, your access to paid features may continue until the end of the current billing period, subject to the terms of your plan.

If your subscription renews automatically, renewal charges are processed at the beginning of the next billing period. You are responsible for ensuring that your payment method is current and that you have reviewed any renewal terms communicated to you.

To avoid an unwanted renewal charge, cancel your subscription before the renewal date if you no longer wish to continue. If a renewal charge was made but you canceled before the renewal date, please contact us and we will review the situation.

If you believe you were charged more than once for the same subscription, service, or transaction, please contact us as soon as possible with the relevant details.

Where a duplicate charge is confirmed, we will work to resolve it, which may include issuing a refund or credit for the duplicate amount, depending on the circumstances and the payment method used.

If you believe a charge was made in error, was unauthorized, or does not match the agreed pricing, please contact us promptly and provide as much information as possible.

We will review the matter and, where appropriate, correct the charge, issue a refund, or explain why the charge was applied. Please note that some billing issues may need to be addressed through the payment provider or bank as well, depending on the situation.

Where Restra offers promotional pricing, discounts, trial offers, or special terms, those offers may be subject to additional conditions.

Refunds related to promotional pricing may be calculated based on the amount actually paid, and any promotional discount may be taken into account. In some cases, promotional pricing may not be combined with other offers, and refund treatment may differ from standard pricing.

Not all charges are refundable. Examples of situations where a refund may not be available include:

• Fees for a subscription period that has already been used or accessed in full
• Charges for services already delivered, unless the charge was made in error
• Situations where cancellation occurs after the eligible refund window has passed
• Refunds requested after a long delay, where records or authorizations are no longer available
• Circumstances where a separate agreement expressly says a charge is non-refundable

This list is not exhaustive. Each request is reviewed based on the relevant facts and any applicable terms.

To request a refund, please contact Restra through our official website and include as much of the following information as possible:

• Your name and contact details
• The email address or account associated with the purchase
• The date of the charge or transaction
• The amount charged
• The plan or service involved
• A brief explanation of why you are requesting a refund

The more information you provide, the faster we can investigate and respond to your request.

Once we receive a refund request, we will review it and respond as quickly as reasonably possible. If a refund is approved, it will generally be processed using the same payment method used for the original payment, where practicable.

Refund timing depends on the payment method, the payment provider, and processing times that are outside our control. You may see the refund in your account shortly after approval, but in some cases it can take longer to appear.

We may update this Refund Policy from time to time to reflect changes in our subscription offerings, billing practices, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically so you understand how refunds, cancellations, and billing issues are handled.

If you have questions about this Refund Policy, a subscription charge, or a refund request, please contact Restra through our official website.