Privacy Policy

Restra is an all-in-one restaurant management software designed to help restaurants manage daily operations, including point-of-sale (POS), orders, QR ordering, billing, inventory, staff roles, attendance, reporting, and related restaurant-management functions.

Information You Provide

When you contact us, register for an account, request a demonstration, purchase or use our services, we may collect:

• Name, email address, and phone number
• Restaurant or business name and business address
• Account login information
• Information submitted through contact or inquiry forms
• Billing or transaction-related information
• Other information you voluntarily provide

Restaurant and Business Data

Restaurants may enter the following information into the platform:

• Menu and product information
• Restaurant information, orders, and sales records
• Inventory, reports, and analytics
• Employee, staff, and attendance information
• Customer information entered by the restaurant
• User roles, permissions, and other operational data

Restaurants are responsible for ensuring that they have the appropriate rights and permissions to collect and process information entered into Restra.

Automatically Collected Information

We may automatically collect IP address, browser and device information, operating system, pages visited, approximate usage information, access times, and diagnostic and security information.

We may use collected information to:

• Provide and operate Restra services
• Create and manage user accounts
• Process restaurant orders and business operations
• Provide support and respond to inquiries
• Improve our software and website
• Monitor system performance and maintain security
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Communicate important service-related information
• Provide service updates
• Comply with applicable laws and legal obligations

We do not use restaurant business data for purposes unrelated to providing or improving Restra unless permitted by law or otherwise agreed with the customer.

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers when necessary to operate Restra, including providers of cloud hosting, databases and infrastructure, authentication, email delivery, analytics, security and monitoring, and payment processing. These providers are expected to process information only as necessary to provide their services and subject to appropriate safeguards.

We may also disclose information when required by law, legal process, court order, or government request, or when reasonably necessary to protect the rights, security, and property of Restra, our users, or others.

Restra is a platform used by restaurants to manage their operations. If you are an employee, staff member, or customer whose information has been entered by a restaurant, that restaurant may control how your information is collected and used. You may need to contact the relevant restaurant regarding requests about your personal information. Restaurants using Restra are responsible for complying with applicable privacy and data-protection requirements.

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based service can guarantee absolute security. Use strong passwords, protect your account credentials, and notify us if you believe your account has been compromised.

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, fulfill contractual obligations, resolve disputes, maintain security, and comply with legal requirements. When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

Our website may use cookies and similar technologies to keep the website functioning properly, understand usage, improve performance, remember preferences, and support security and analytics. You can control or disable cookies through your browser settings. Some features may not function properly if certain cookies are disabled.

Restra may use third-party services and infrastructure providers to operate and improve the platform. These providers may process information according to their own privacy policies and applicable agreements. Restra is not responsible for the privacy practices of third-party websites or services that we do not control.

If payments are processed through third-party payment providers, payment information may be handled directly by those providers. Restra does not necessarily store complete payment card information on its own systems. Payment providers may process information according to their own terms and privacy policies.

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent

Some requests may be subject to legal, contractual, or operational limitations. To make a privacy-related request, contact Restra using the information below.

Restra services are intended for businesses and their authorized users and are not directed toward children. We do not knowingly collect personal information directly from children for the purpose of providing our services. If you believe that a child has provided personal information to us, please contact us.

Depending on the infrastructure and service providers used to operate Restra, information may be stored or processed in countries outside Nepal. Where required, we take reasonable measures to ensure that information is handled with appropriate security and protection.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices. When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, contact Restra through our official website.